PhD Scientific Days 2020

Pharmaceutical Sciences I. Posters

Development of Health Literacy-Promoting Communication in Hungarian Community Pharmacies

Előadó neve

Dr. Szilvay, András

Előadó munkahelye

Semmelweis University, University Pharmacy Department of Pharmacy Administration

Előadó telefonszáma

+36202959205

Előadó e-mail címe

szilvay.andras@pharma.semmelweis-univ.hu

Az előadás címe

Development of Health Literacy-Promoting Communication in Hungarian Community Pharmacies

Szerző(k) neve és munkahelye

András Szilvay, Semmelweis University, University Pharmacy Department of Pharmacy Administration, Budapest
Orsolya Somogyi, Semmelweis University, University Pharmacy Department of Pharmacy Administration, Budapest
Balázs Hankó, Semmelweis University, University Pharmacy Department of Pharmacy Administration, Budapest

Szekció

Pharmaceutical Sciences I. Posters

Language of the presentation

Hungarian

Section, first choice

Pharmaceutical Sciences

Section, second choice

Health Sciences

Összefoglaló szövege

INTRODUCTION
Health literacy is „the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decision.” More than half of patients entering Hungarian community pharmacies have low levels of health literacy which can have many adverse effects on the patient's life. Community pharmacists have a key role in providing patients with adequate and reliable information about their illness and medicines, but it is crucial that the information and education are consistent with the level of the patient's health literacy.

AIMS
The aim of our research was to develop an environment that supports health literacy by improving the communication skills of the a drug dispensing staff, and to prove the feasibility of the above objectives by statistical methods.

METHOD
The research was conducted by pharmacists and pharmacy assistants in Hungarian community pharmacies. The study involved a general patient group. At the beginning of the project, we conducted a self-made questionnaire survey of patients’ and staff’s opinion about the health literacy-friendly environment of the pharmacy, then the employees received health literacy communication training. Three months later, we repeated the questionnaire. We conducted a descriptive and deep statistical analysis of the questionnaires.

RESULTS
The study included 333 professionals from 69 pharmacies, 890 (at the beginning) and 847 (at the end) patients. The mean score of the patinet’s input questionnaire was 64.19%, which increased to 72.78% by the end of the project (p<0.001). For workers, the mean of the initial questionnaires was 74.68% which increased significantly to 85.20% (p<0,001).

CONCLUSION
All in all, it can be stated that the targeted communication training of the pharmacy staff, and thus the improvement of patients' health literacy has a positive effect on all patients entering the pharmacy. Based on these results, there is a particular need for the widespread implementation of these developments in Hungarian community pharmacies.

Additional Information

SUPPORTED BY THE ÚNKP-19-3-I NEW NATIONAL EXCELLENCE PROGRAM OF THE MINISTRY FOR INNOVATION AND
TECHNOLOGY.

Bemutatás módja

Poszter

Kind

Szabad

Status

elfogadva

Accepted presentation method

poszter

Előadás fájl jóváhagyás

nem rendelkezett róla

Előadó

4606

Start

11:10

End

11:13

Authors (legacy)

András Szilvay, Semmelweis University, University Pharmacy Department of Pharmacy Administration, Budapest
Orsolya Somogyi, Semmelweis University, University Pharmacy Department of Pharmacy Administration, Budapest
Balázs Hankó, Semmelweis University, University Pharmacy Department of Pharmacy Administration, Budapest